Complaints Quality Engineer II

Complaints Quality Engineer II

Permanent 

 

 

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Medevio

Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

 

Job Purpose
Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes, ensuring timely resolution, effective customer communication, regulatory compliance, and continuous improvement of product quality, operational efficiency, and customer satisfaction.

Main Responsibilities:
⚪Assess processes and products to solve and respond to quality issues.
⚪Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality.
⚪Lead the corresponding core teams, to drive initiatives as result of customer complaints.
⚪Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards.
⚪Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively.
⚪Provide support for Quality Sustaining Engineering activities when it is required.
⚪Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes.

Required Qualifications:

⚪Bachelor's degree or completion of certification in industrial engineering or similar career.
⚪Strong analytical skills, demonstrated through their ability to perform problem solving analysis.
⚪Experience identifying root causes for quality issues and process improvements.
⚪Advanced English level (verbal and writing).
⚪Leading of multidisciplinary working groups.
⚪Knowledge of troubleshooting tools.
⚪Good personal relationships.
⚪Attention to details.
⚪Use of Microsoft Office, SAP knowledge.
⚪Use of statistical and Quality tools, Problem-Solving, among others. 
⚪Certified on ISO 13485:2016 and/or 9001:2015 standards.

Professional Background:

⚪+2 years of experience in Manufacturing Industry.

Preferred Qualifications:

⚪0-3 years of experience in Medical Industry.