Digitalization Technician

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Date: Mar 29, 2026

Location: Cartago, Costa Rica, CR, 30106

Company: Heraeus

Digitalization Technician

Permanent

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Medevio

Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

Job Purpose:

Deploy, sustain and optimize digital systems across manufacturing by integrating industrial devices, configuring data acquisition, and supporting MES interfaces and dashboards. The role leads small digitalization work packages, drives troubleshooting to resolution, and ensures data integrity and compliance in a regulated medical device environment.

Main Responsibilities:

Lead installation and sustaining of industrial IoT devices and edge gateways across production areas; standardize deployments and labeling.
Configure and troubleshoot industrial/IT networks (VLANs, switch ports, Wi‑Fi, firewall requests) in coordination with IT/OT standards.
Program/configure PLCs, HMIs and edge gateways for automated data collection (OPC UA/MQTT) within approved change control.
Develop and maintain data pipelines (SQL queries, scripts, ETL) and validate data quality from shop floor to dashboards/MES.
Create and improve dashboards (Power BI/BI tool or equivalent) and KPI definitions with stakeholders; ensure refresh performance and governance.
Support MES deployment activities (master data validation, equipment integration, shop floor devices) and hypercare execution.
Own documentation (network diagrams, data flow, configuration baselines) and support validation packages (IQ/OQ/PQ) with Quality.

Required Qualifications:

Technical diploma/Associate degree in Electronics, Mechatronics, Automation, IT or related field.
3–5 years of experience in digitalization/automation/IT support roles in manufacturing.

Skills & Knowledge:

Strong troubleshooting and root-cause analysis.
Industrial automation knowledge (PLC/HMI, sensors, signals).
Networking proficiency (TCP/IP, VLANs, Wi‑Fi basics, industrial switches).
Protocols and integration (OPC UA, MQTT, REST).
Programming/scripting (Python or similar) and low-code tools (Node‑RED).
Database queries and data modeling basics (SQL, PostgreSQL/SQL Server).
Dashboard development and governance (Power BI/BI tool).
Understanding of cybersecurity basics for OT (hardening, access control, patching concepts).
Intermediate English communication.
Knowledge of regulated environment fundamentals (ISO 13485 / data integrity).
Proven experience integrating shop floor devices to dashboards or systems.

Preferred Qualifications:

Relevant certifications (Networking, Automation, Data/BI).
Experience with MES platform configuration and integration (equipment interfaces, master data).
Familiarity with validation approach for computerized systems (CSV).
Experience with version control and structured documentation.
Experience supporting MES deployment or Industry 4.0 roadmaps.
Experience leading small projects and coordinating cross-functional teams.

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