Quality Engineer II

Quality Engineer II

Heraeus Medevio

Location Cartago

Permanent

Full Time

 

 

Job Purpose
Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes, ensuring timely resolution, effective customer communication, regulatory compliance, and continuous improvement of product quality, operational efficiency, and customer satisfaction.

Main Responsibilities:

• Assess processes and products to solve and respond to quality issues.
• Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality.
• Lead the corresponding core teams, to drive initiatives as result of customer complaints.
• Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards.
• Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively.
• Provide support for Quality Sustaining Engineering activities when it is required.
• Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes.

Required Qualifications:

• Bachelor's degree or completion of certification in industrial engineering or similar career.
• Strong analytical skills, demonstrated through their ability to perform problem solving analysis.
• Experience identifying root causes for quality issues and process improvements.
• Advanced English level (verbal and writing).
• Leading of multidisciplinary working groups.
• Knowledge of troubleshooting tools.
• Good personal relationships.
• Attention to details.
• Use of Microsoft Office, SAP knowledge.
• Use of statistical and Quality tools, Problem-Solving, among others.
• Certified on ISO 13485:2016 and/or 9001:2015 standards.

Professional Background:

• +2 years of experience in Manufacturing Industry.

Preferred Qualifications:

• 0-3 years of experience in Medical Industry.