Head (m/f/d) of Customer Service Europe - Chemical Products

Apply now »

Date: Jul 1, 2026

Location: Hanau, DE

Company: Heraeus

Head (m/f/d) of Customer Service Europe - Chemical Products

Permanent

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Precious Metals

With more than 350 years of experience in precious metals processing, Heraeus Precious Metals is the world's leading provider of innovative products and services, such as precious metals trading and recycling. Our products are used in a wide range of industries, for example to reduce climate killers such as nitrous oxide and methane and in the form of pharmaceutical ingredients for the treatment of cancer.

Our innovative strength is driven by our 3,000 employees at more than 15 sites worldwide, who work passionately with our partners to develop pioneering and sustainable solutions.

Our vision: We create innovative precious metals products and services, leading the way to a sustainable future. To achieve this, we have set ourselves ambitious targets.

The following challenges await you:

In this position of responsibility, you will be in charge of the technical and managerial leadership of the European Customer Service Team (Hanau, Germany & Shannon, Ireland). Some travel required.
You will ensure that the processes for handling precious metal chemical product orders run smoothly and work to further develop them.
In this role, you will also be responsible for implementing and ensuring compliance with regulations and guidelines of the business.
Additionally, you will coordinate processing-related and cross-site issues, projects, and IT projects.
By collaborating with our internal departments-such as Sales, Business Development, Innovation, Logistics, Production Control, and Production-as well as our customers, you will professionally and purposefully resolve the operational challenges of our business.
Active member of the Chemical Products Commercial Leadership Team, helping drive commercial strategy and business performance.

Your profile:

A successfully completed apprenticeship as an industrial clerk and further training as an industrial business administrator, or a degree in Business Administration, Business Management, or Industrial Engineering
Several years of professional experience in international sales, customer service, supply chain management, or similar fields
Substantial leadership experience
Strong technical understanding and proficiency with MS Office
Experience with SAP, specifically in the practical application of SAP modules to support and optimize business processes
Business-level proficiency in spoken and written English
An open-minded team player who keeps a cool head even during high-pressure situations

What you can look forward to at Heraeus Precious Metals:

Exciting tasks - implement them with a high level of personal responsibility in an ambitious environment with very good opportunities for further development.
Shaping sustainability - be part of the implementation of our vision
Inclusive corporate culture - we firmly believe that diversity makes our organization more successful. We promote this, among other things with specific targets, part-time/job-sharing management positions, and training courses.
Attractive compensation - in addition to a good pay package, you can expect extensive social benefits from a responsible family-owned company
And much more - mobile working, 30 vacation days or more, travel allowance for public transport, bicycle leasing, ...

Apply now »